Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Overview of this book

Open source telephony systems are making big waves in the communications industry. Moving your organization from a lab environment to production system can seem like a daunting and inherently risky proposition. Building Enterprise Ready Telephony Systems with sipXecs delivers proven techniques for deploying reliable and robust communications systems. Building Enterprise Ready Telephony Systems with sipXecs provides a guiding hand in planning, building and migrating a corporate communications system to the open source sipXecs SIP PBX platform. Following this step-by-step guide makes normally complex tasks, such as migrating your existing communication system to VOIP and deploying phones, easy. Imagine how good you'll feel when you have a complete, enterprise ready telephony system at work in your business. Planning a communications system for any size of network can seem an overwhelmingly complicated task. Deploying a robust and reliable communications system may seem even harder. This book will start by helping you understand the nuts and bolts of a Voice over IP Telephony system. The base knowledge gained is then built upon with system design and product selection. Soon you will be able to implement, utilize and maintain a communications system with sipXecs. Many screen-shots and diagrams help to illustrate and make simple what can otherwise be a complex undertaking. It's easy to build an enterprise ready telephony system when you follow this helpful, straightforward guide.
Table of Contents (17 chapters)
Building Enterprise-Ready Telephony Systems with sipXecs 4.0
Credits
About the Author
About the Reviewer
Preface
Glossary

User training


Without proper end-user training any phone system deployment, no matter how well it has been designed, will be doomed to failure. The users need to be given live instructions in front of a phone and need some take-away instructions for future reference when they forget everything they were taught. Some users learn through doing, some through reading and studying. Give users the option to do both.

Training materials

The user manuals that come with phones are typically very large and confusing to most users. To help your users along it is a good idea to develop some small tri-fold or single page instructions for each type of phone being deployed. Make sure to cover even the basics of dialing numbers and adjusting the phone volume. The following is an example of a tri-fold that was created for the Polycom 650. The first page contains the outside document description, a section for the end user to add custom notes, and instructions for dialing.

As seen in the following screenshot...