Book Image

Asterisk 1.6

Book Image

Asterisk 1.6

Overview of this book

Asterisk is a powerful and flexible open source framework for building feature-rich telephony systems. As a Private Branch Exchange (PBX) which connects one or more telephones, and usually connects to one or more telephone lines, Asterisk offers very advanced features, including extension-to-extension calls, queues, ring groups, line trunking, call distribution, call detail rerecords, and call recording. This book will show you how to build a telephony system for your home or business using this open source application. 'Asterisk 1.6' takes you step-by-step through the process of installing and configuring Asterisk. It covers everything from establishing your deployment plan to creating a fully functional PBX solution. Through this book you will learn how to connect employees from all over the world as well as streamline your callers through Auto Attendants (IVR) and Ring Groups.This book is all you need to understand and use Asterisk to build the telephony system that meets your need. You will learn how to use the many features that Asterisk provides you with. It presents example configurations for using Asterisk in three different scenarios: for small and home offices, small businesses, and Hosted PBX. Over the course of ten chapters, this book introduces you to topics as diverse as Public Switched Telephony Network (PSTN), Voice over IP Connections (SIP / IAX), DAHDI, libpri, through to advanced call distribution, automated attendants, FreePBX, and asterCRM. With an engaging style and excellent way of presenting information, this book makes a complicated subject very easy to understand.
Table of Contents (15 chapters)
Asterisk 1.6
Credits
About the Authors
About the Reviewer
Preface

Chapter 5. Creating a Dialplan

Congratulations! We have now installed Asterisk and configured most of your new open source phone system. Some readers may now be asking, "Are we there yet?". Well, quit whining—it's not far now and we have already come a good way. Let's pause for a moment and review the plan that we created in Chapter 2, Making a Plan for Deployment, where we should have decided what extensions and services we'll provide. Relax, the hard part is behind us, and now we might even start having fun!

In this chapter, we are going to create a full dialplan together. What is a dialplan? Asterisk is a powerful and flexible solution for many different telephony needs. Did you ever wonder how we use all of these features? This is how. At this point, programming experience may well give you an advantage, but it is by no means essential.

When calls come into the switch, we tell Asterisk step-by-step how to handle the call. Steps can be as simple as playing a sound file to running a customized...