The world has changed quite a bit in the last 150 years. Over this time, the telephone system has been invented, improved, and automated. Telephone switches no longer refer to people sitting in a large room connecting wires between the appropriate jacks. Flexible and powerful telephone service has moved from a dream to an expectation in large businesses, and for most of us it is a necessity.
Today, telephone systems are the lifeblood of business. They are how we take orders, acquire supplies, and even call for emergency assistance. With the increase in prominence of telephones, the expectations of telephone users have increased proportionally.
Not only have the technological expectations for telephone systems increased dramatically, but consumers are expecting more and more out of the businesses they call. Customers expect to be helped quickly and professionally. They want to know everything in a matter of minutes. Roads do not hold the only rage our society is...