Book Image

Asterisk 1.6

Book Image

Asterisk 1.6

Overview of this book

Asterisk is a powerful and flexible open source framework for building feature-rich telephony systems. As a Private Branch Exchange (PBX) which connects one or more telephones, and usually connects to one or more telephone lines, Asterisk offers very advanced features, including extension-to-extension calls, queues, ring groups, line trunking, call distribution, call detail rerecords, and call recording. This book will show you how to build a telephony system for your home or business using this open source application. 'Asterisk 1.6' takes you step-by-step through the process of installing and configuring Asterisk. It covers everything from establishing your deployment plan to creating a fully functional PBX solution. Through this book you will learn how to connect employees from all over the world as well as streamline your callers through Auto Attendants (IVR) and Ring Groups.This book is all you need to understand and use Asterisk to build the telephony system that meets your need. You will learn how to use the many features that Asterisk provides you with. It presents example configurations for using Asterisk in three different scenarios: for small and home offices, small businesses, and Hosted PBX. Over the course of ten chapters, this book introduces you to topics as diverse as Public Switched Telephony Network (PSTN), Voice over IP Connections (SIP / IAX), DAHDI, libpri, through to advanced call distribution, automated attendants, FreePBX, and asterCRM. With an engaging style and excellent way of presenting information, this book makes a complicated subject very easy to understand.
Table of Contents (15 chapters)
Asterisk 1.6
Credits
About the Authors
About the Reviewer
Preface

Chapter 6. Quality Assurance

The world has changed quite a bit in the last 150 years. Over this time, the telephone system has been invented, improved, and automated. Telephone switches no longer refer to people sitting in a large room connecting wires between the appropriate jacks. Flexible and powerful telephone service has moved from a dream to an expectation in large businesses, and for most of us it is a necessity.

Today, telephone systems are the lifeblood of business. They are how we take orders, acquire supplies, and even call for emergency assistance. With the increase in prominence of telephones, the expectations of telephone users have increased proportionally.

Not only have the technological expectations for telephone systems increased dramatically, but consumers are expecting more and more out of the businesses they call. Customers expect to be helped quickly and professionally. They want to know everything in a matter of minutes. Roads do not hold the only rage our society is...