Book Image

Asterisk 1.6

Book Image

Asterisk 1.6

Overview of this book

Asterisk is a powerful and flexible open source framework for building feature-rich telephony systems. As a Private Branch Exchange (PBX) which connects one or more telephones, and usually connects to one or more telephone lines, Asterisk offers very advanced features, including extension-to-extension calls, queues, ring groups, line trunking, call distribution, call detail rerecords, and call recording. This book will show you how to build a telephony system for your home or business using this open source application. 'Asterisk 1.6' takes you step-by-step through the process of installing and configuring Asterisk. It covers everything from establishing your deployment plan to creating a fully functional PBX solution. Through this book you will learn how to connect employees from all over the world as well as streamline your callers through Auto Attendants (IVR) and Ring Groups.This book is all you need to understand and use Asterisk to build the telephony system that meets your need. You will learn how to use the many features that Asterisk provides you with. It presents example configurations for using Asterisk in three different scenarios: for small and home offices, small businesses, and Hosted PBX. Over the course of ten chapters, this book introduces you to topics as diverse as Public Switched Telephony Network (PSTN), Voice over IP Connections (SIP / IAX), DAHDI, libpri, through to advanced call distribution, automated attendants, FreePBX, and asterCRM. With an engaging style and excellent way of presenting information, this book makes a complicated subject very easy to understand.
Table of Contents (15 chapters)
Asterisk 1.6
Credits
About the Authors
About the Reviewer
Preface

Introducing asterCRM


Now that we have installed asterCRM, we will go through the different sections of the application and explain their functions.

Import

In this section, you can import and upload client information from Excel or CVS files.

Statistic

Through the statistic section, you can pull up Call Detail Records (CDRs), or trunk information, as well as access calls that have been monitored.

Extension

The extension tab is used to manage the users of the asterCRM system (the astercrm_account table). Here we can also bind an astercrm account to an Asterisk extension. You can also add groups and users through this section.

Customer

You can manage the information about a client by adding, deleting, modifying, and exporting data. You can also associate phone numbers with a client to allow a pop-up display to appear when your client calls. This section also gives you access to all calls placed to and from your client.

Dialer

The dialer section allows you to define settings for a predictive...