Small businesses make up a large portion of the IT market. These customers are unlike any others; they need upscale features with limited resources. It is very common for small businesses to require advanced features while needing to keep costs down. It's also common for small businesses to want to appear larger and more established than they are to increase customer confidence. Asterisk can be a great solution for small businesses as it suits these needs well.
ACMEsoft is a software engineering firm with 40 employees. According to recent usage studies by their telephone company, they usually use about 18 lines, with their peak at 22 lines last month. They have a number of hosted extensions from the local telephone company (often referred to as Centrex service), which they have been using for years. As their five-year contract with the telephone company is up for renewal, they wish to replace the expensive hosted service with an in-house solution.
They will be...