Book Image

Asterisk 1.6

Book Image

Asterisk 1.6

Overview of this book

Asterisk is a powerful and flexible open source framework for building feature-rich telephony systems. As a Private Branch Exchange (PBX) which connects one or more telephones, and usually connects to one or more telephone lines, Asterisk offers very advanced features, including extension-to-extension calls, queues, ring groups, line trunking, call distribution, call detail rerecords, and call recording. This book will show you how to build a telephony system for your home or business using this open source application. 'Asterisk 1.6' takes you step-by-step through the process of installing and configuring Asterisk. It covers everything from establishing your deployment plan to creating a fully functional PBX solution. Through this book you will learn how to connect employees from all over the world as well as streamline your callers through Auto Attendants (IVR) and Ring Groups.This book is all you need to understand and use Asterisk to build the telephony system that meets your need. You will learn how to use the many features that Asterisk provides you with. It presents example configurations for using Asterisk in three different scenarios: for small and home offices, small businesses, and Hosted PBX. Over the course of ten chapters, this book introduces you to topics as diverse as Public Switched Telephony Network (PSTN), Voice over IP Connections (SIP / IAX), DAHDI, libpri, through to advanced call distribution, automated attendants, FreePBX, and asterCRM. With an engaging style and excellent way of presenting information, this book makes a complicated subject very easy to understand.
Table of Contents (15 chapters)
Asterisk 1.6
Credits
About the Authors
About the Reviewer
Preface

Hosted PBX


Asterisk is not limited to being able to service only one company. With a little finesse, we can configure Asterisk to handle multiple companies without the need to be aware of the others' presence. Although our example will deal with multiple companies on one site, there is no reason the same principles could not be applied over a high-speed data network.

The scenario

Al's Computer Depot was a very large computer retailer in the early 1990s, back when computers were fun and profitable. Unfortunately, Al got a bit too used to very high margins on computer sales, and has moved out of the computer selling business. He and his team have moved into consulting. As a consulting firm, 90% of the employees are traveling at any time.

Al's wife operates a small boutique selling Asian knock-off wallets. As most of the offices are empty all of the time, Al decided to let her have an office to run her business from. And with such a business, Sue needed a telephone line, but it would be no good...