Book Image

The 3CX IP PBX Tutorial

Book Image

The 3CX IP PBX Tutorial

Overview of this book

Traditional PBX systems have often been expensive and proprietary. With 3CX, you can now create an easy-to-use, complete, and cost-effective phone system on Microsoft Windows. This practical guide offers the insight that a reader needs to exploit the potential that 3CX has to offer.This practical hands-on book covers everything you need to know about designing, installing and customizing 3CX to create an all-inclusive phone system. It takes a real-world approach that walks you through all aspects of 3CX and its features. From installing the software, to backing things up, to understanding what hardware you need – this book covers it all.The 3CX IP PBX Tutorial will take you from knowing very little about VoIP to almost expert level with detailed how-tos on every aspect of 3CX. Starting with the basics, and covering the free version of 3CX as well as the more advanced features of the Enterprise version, you will learn it all.In other words, this book covers numerous topics such as installation and configuration of 3CX, choosing a VoIP Provider, integration of a trunk into 3CX, the commonly used 3CX hardware, and backing up your phone system.
Table of Contents (15 chapters)
The 3CX IP PBX Tutorial
Credits
About the Authors
About the Reviewer
Preface

Call by name setup


This is a great option to have if you have lots of people in your company and you don't want to list them all in your DR. If your greeting script doesn't have room for every extension to be listed in it and the caller knows the person's name, this will let him/her look it up by dialing the name. There are three requirements that need to be met in order for the call by name function to work:

  • Users must have a self-identification message. Without this message, they will not be available for the feature.

  • The user's last name must be a-z or 2-9.

  • The call by name feature must be enabled in the Digital Receptionist menu, as shown in the previous screenshot, by having the caller select option 9 (for example).

Here is how the system works:

When you set up the extensions, you will need to tell all the users to record their self-identification number. This is done by accessing their voicemail (999 by default). Now go to the Options Menu by dialing 9. Then, dial 5. If you do not have...