This is a great option to have if you have lots of people in your company and you don't want to list them all in your DR. If your greeting script doesn't have room for every extension to be listed in it and the caller knows the person's name, this will let him/her look it up by dialing the name. There are three requirements that need to be met in order for the call by name function to work:
Users must have a self-identification message. Without this message, they will not be available for the feature.
The user's last name must be a-z or 2-9.
The call by name feature must be enabled in the Digital Receptionist menu, as shown in the previous screenshot, by having the caller select option 9 (for example).
Here is how the system works:
When you set up the extensions, you will need to tell all the users to record their self-identification number. This is done by accessing their voicemail (999 by default). Now go to the Options Menu by dialing 9. Then, dial 5. If you do not have...