In the last chapter, we looked at some very interesting characteristics of 3CX. As 3CX is based on standards and non-proprietary protocols, it can be integrated with many other standard-based software and devices, as well as analog devices. In this chapter, we won't discuss every integration possibility with 3CX, but we will go through some common ones to get your mind going. We will first explore connecting 3CX to Microsoft Outlook with the free TAPI dialer. Next, we will show you how to tightly integrate 3CX with a free instant messaging server. We will wrap up by showing you how to link a Legacy PBX with 3CX so that you can migrate to new technology at your own pace.
We will take a look at the following:
Outlook Click-to-Dial integration
Instant Message Server integration
Installing and integrating Openfire Instant Message Server
Integrating a Legacy phone system
Some more integration possibilities