In this chapter, we will use the Microsoft Desktop and Recovery Toolset (DaRT) to diagnose and fix more complex computer support issues where Windows itself fails to boot or the removal of a component is not possible through remote access.
DaRT itself has been described earlier in the book in terms of the tools and features it provides a user who has signed up for Microsoft Desktop Optimization Pack (MDOP) . MDOP has a number of tools and capabilities that can be useful to an organization, however, in terms of resolving computer issues, DaRT is the relevant tool.
In this chapter, we will cover the following points:
Downloading MDOP
Installing DaRT
Building a DaRT CD
Using DaRT to resolve issues
To download MDOP, follow these steps:
1. Navigate in a web browser to https://mocp.microsoftonline.com. Sign in and select the Subscription tab.
2. Find the row where the Service Name is Windows Intune and select the Actions of Download Windows...