Book Image

Microsoft Windows Intune 2.0: Quickstart Administration

By : David Overton
Book Image

Microsoft Windows Intune 2.0: Quickstart Administration

By: David Overton

Overview of this book

Microsoft Windows Intune is a cloud service solution that simplifies how small and mid-sized businesses manage and secure PCs using Microsoft cloud services and Windows 7óso your computers and users can operate at peak performance all the time.This step-by-step guide will show you how to plan, set up and maintain Windows Intune, showing you how to manage a group of PCs (either 1 business or several if a partner) from the base operating system, through to the patches, anti-malware solution and deployed software and policies from a central console, using the Windows Intune service. This book takes you through all the steps to plan, set up and maintain Windows Intune and how to manage a group of PCs. The book starts by providing an overview of Cloud Computing and PC Management. The book then dives into topics such as Windows Intune features, signing up for Windows Intune and installing the client software, configuring Windows Intune, proactive management, and monitoring and dealing with alerts, including remote assistance amongst others. As Windows 7 is part of Windows Intune, the book will also cover the minimum steps required to move from Windows XP to Windows 7 while keeping user settings and preferences.
Table of Contents (19 chapters)
Microsoft Windows Intune 2.0: Quickstart Administration
Credits
About the Author
Acknowledgement
About the Reviewers
www.PacktPub.com
Preface

Remote Assistance alerts


A Remote Assistance alert is generated when a user requests help from the Windows Intune Center by clicking the link under Microsoft Easy Assist.

When the user clicks the link on their computer, the Microsoft Easy Assist changes to look as follows:

While there are many remote administration tools available for Windows the Microsoft Easy Assist tool has the following benefits:

  • Secure connection through corporate firewalls providing users access to the Internet and websites

  • Desktop sharing — the user requesting assistance can either show the support person the problem or hand control over completely

  • Application Sharing — rather than share a whole desktop, just an application can be shared

  • File transfers — we can upload and download files so scripts or exported data can be shared between the support person and the computer being supported

  • Chat application — if we can't talk to the person being supported, we can still type in an instant messaging chat window

  • Multiple...