A Remote Assistance alert is generated when a user requests help from the Windows Intune Center by clicking the link under Microsoft Easy Assist.
When the user clicks the link on their computer, the Microsoft Easy Assist changes to look as follows:
While there are many remote administration tools available for Windows the Microsoft Easy Assist tool has the following benefits:
Secure connection through corporate firewalls providing users access to the Internet and websites
Desktop sharing — the user requesting assistance can either show the support person the problem or hand control over completely
Application Sharing — rather than share a whole desktop, just an application can be shared
File transfers — we can upload and download files so scripts or exported data can be shared between the support person and the computer being supported
Chat application — if we can't talk to the person being supported, we can still type in an instant messaging chat window
Multiple...