As you probably know, in addition to the automatic installation of client components, UAG also comes with the client components as an installable Microsoft Installer (MSI) package. This allows a pre-emptive installation of the components on corporate computers, and can also sometimes help in case the online installation fails for some reason. When there is a need to provide the installation package to a user, a useful thing would be to provide a link to it so it could be downloaded directly from the UAG server, rather than having to use an e-mail attachment or some other mechanism.
UAG actually does part of that already. The installable packages are all located, in the PortalHomePage
folder, by default:
In fact, if you type in the URL for one of them in your browser, you would be able to download it directly. However, this requires that the client already has an authenticated UAG session, which may not be possible if he is having problems...