System Center 2012 R2 Operations Manager (SCOM) is used to monitor the health and performance in a network environment, especially around Microsoft products. From the point of view of a Lync administrator, SCOM automates many operational and administrative tasks that involve monitoring and management. It gathers data and logs using the agents installed on the network servers and composes them in a series of reports and warnings. When we select a series of thresholds, we will be able to start automatic alerts and (also) automatic remediation actions (often integrating SCOM with other products in the System Center suite). SCOM is also able to watch the status of Lync external dependencies and integrate with the Lync Monitoring service we talked about in previous sections. The default installation of Operations Manager is able to monitor only a small number of events and requires the installation of management packs (software that contain...