FreeSWITCH has a simple but flexible system for building IVR-style menus for caller interaction. In this recipe, we will create a custom menu that is very similar to the demo IVR that is part of the default FreeSWITCH configuration.
You will need a text editor and a telephone for testing. We will create a custom menu for extension number 5002, and use a generic greeting that comes with the FreeSWITCH sound files. To use the dial-by-name directory, be sure to complete the The company directory recipe covered earlier in this chapter.
Create the menu definition by following these steps:
Open a text editor and create a new file called
conf/ivr_menus/custom_ivr.xml.Add these lines:
<menu name="simple_greeting" greet-long="ivr/ivr-generic_greeting.wav" greet-short="ivr/ivr-generic_greeting.wav" invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav" exit-sound="voicemail/vm-goodbye.wav" confirm-attempts="3" timeout...