Book Image

ServiceNow Cookbook

By : Ashish Rudra Srivastava, Dustin Turner
Book Image

ServiceNow Cookbook

By: Ashish Rudra Srivastava, Dustin Turner

Overview of this book

ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we’ll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.
Table of Contents (14 chapters)
ServiceNow Cookbook
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface

Accessing the Service-Now application


You don't need to install any client-side application on your local machine to access Service-Now in your environment. It is easily accessible by a standard web browser, which makes it appear as a web browser application for a customer. Here it is important to note that instance addresses or links (http://{instancename}.service-now.com) will always be company specific.

Getting ready

To access Service-Now, you need a standard web browser (you may use Google Chrome, Internet Explorer, or Mozilla Firefox) to access the URL with an active Service-Now instance, and valid credentials.

How to do it...

  1. Open any standard web browser.

  2. Type the Service-Now instance web address provided for your company in the address bar (http://{instance_name}.service-now.com).

  3. If customer has given external authentication, then are you are automatically logged in. To read more about external authentication follow: http://wiki.servicenow.com/index.php?title=External_Authentication_(Single_Sign-On_-_SSO) link.

  4. If customer has not been given external authentication, then you will see a login page as follows, where you need to enter the User name and Password in the respective fields:

    Service-Now login screen

  5. Now click on the Login button. If your credentials match, then Service-Now will allow you to move further and show the following application screen:

    Service-Now application screen

  6. If your credentials do not match, then Service-Now denies access and shows you the following error message as follows:

    Service-Now error screen

How it works...

If an external authentication is not being used, then the User name and Password authentication is done by the Service-Now user table (sys_user), which will serve only as the master source of the user's data. So, when you enter the username and password, Service-Now verifies the user's account against the user table and after successful verification, Service-Now allows you to move further. However, if Service-Now is not able to match the credentials you entered, then it does not allow you to login and show error message.

There's more…

Each Service-Now instance has unique, secured web address but administrators are allowed to create a custom URL which can redirect to original URL. Here it is important to note that instances address (http ://{ instance­_name}.service-now.com) will be always company specific.