Book Image

ServiceNow Cookbook

By : Ashish Rudra Srivastava, Dustin Turner
Book Image

ServiceNow Cookbook

By: Ashish Rudra Srivastava, Dustin Turner

Overview of this book

ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we’ll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.
Table of Contents (14 chapters)
ServiceNow Cookbook
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface

Understanding user administration


Users are a critical part of any organization, and application access should be smooth, so for streamlined access to applications, you can integrate Service-Now with your company's LDAP server. Out of the box, Service-Now provides an LDAP server and user administration modules for configuration.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.

How to do it...

  1. Open any standard web browser.

  2. Type the Service-Now instance web address provided by your company in the address bar (http://{instance_name}.service-now.com).

  3. After login, type user admin on left hand side in the search box and Service-Now will search out application for you as follows:

    User administration module

  4. Under the User  Administration module, Service-Now provides many other modules, but I'll cover a few key modules in this recipe.

  5. The Users module is the place where Service-Now holds all Service-Now user accounts.

  6. Click on...