Book Image

ServiceNow Cookbook

By : Ashish Rudra Srivastava, Dustin Turner
Book Image

ServiceNow Cookbook

By: Ashish Rudra Srivastava, Dustin Turner

Overview of this book

ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we’ll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.
Table of Contents (14 chapters)
ServiceNow Cookbook
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface

Getting into the client script


Client scripts run on the browser side and use JavaScript as native. Click on https://www.codecademy.com/learn/javascript to read more about javascript. Client scripts can be used to put validation on a Service-Now form and for customization of Service-Now behavior, such as making any field read-only, mandatory, or hidden. Note that it's not advisable to use a client-side script to customize the behavior of a form as it impacts the form performance. Out of the box, Service-Now provides many client-side functions to perform operations.

Getting ready

To go through this recipe, you should have an active Service-Now instance and valid credentials with an admin role.

How to do it…

  1. Open any standard web browser and type the instance address.

  2. Log in to the Service-Now instance with the valid credentials.

  3. On the left-hand side, type Author Registration, click on the right module on the header, as shown, and select Client Scripts:

    Client scripts

  4. Now you will able to see client...