Microsoft Outlook is widely used by many individuals and corporate houses for e-mail communication. If you have worked on Microsoft Outlook, then you will be able to correlate the Service-Now system mailbox effortlessly. This recipe will show you how to check incoming or outgoing of Service-Now e-mails for troubleshooting purposes.
Service-Now has built-in mailboxes called System Mailboxes, which facilitate e-mail communication regardless of inbound or outbound e-mail. To step through this recipe, you should have an active Service-Now instance, valid credentials, and the admin role.
Open any standard web browser and type the Service-Now instance address.
Log in to the Service-Now instance using your credentials.
On the left-hand side in the search box, type
system mailbox:
Search the Service-Now system mailbox
You will be able to see the System Mailbox application on the left-hand side:
The System Mailbox application
Before going...