On many occasions, the required information which is stored in another table or related tables, and in such cases, an e-mail notification script is recommended to be used to fetch relevant information from related tables, such as getting the requester's e-mail address which is in user table of Service-Now.
To step through this recipe, you should have an active Service-Now instance, valid credentials, and the admin role.
Open any standard web browser and type the instance Web address.
Log in to the Service-Now instance using your credentials.
On the left-hand side in the search box, type
Notification Email Scripts, and Service-Now will search out the module for you as follows:
Notification E-mail Scripts
Click on the Notification Email Script module. Now you will be able to see, out-of-the-box Email Scripts on the screen. In order to create a new e-mail script, click on the New button:
E-mail script configuration - List View
The e-mail...