By default, Service-Now provides e-mail notifications and events, but if existing e-mail notifications or events don't fulfill your requirements, then you can create your own events to send out notifications for specific changes of Service-Now records. It's important to note that a business rule needs to be created for new events.
To step through this recipe, you should have an active Service-Now instance, valid credentials, and the admin role.
Open any standard web browser and type the instance Web address.
Log in to the Service-Now instance using your credentials.
On the left-hand side, type REGIS and Service-Now will search out module for you. Under System Policy application, you need to select the Registry module:
System Policy - Event Registry
Now you will see all systems the event registries. In order to create a new event registry, click on the New button:
Event Registry - Records
On the event registration configuration page...