On many occasions, apart from service catalog, many existing or new modules need to follow certain processes of organization. Let's take an example of contract management. A typical contract management application should have contract center approval, finance department approval, auto renewal of contract, notification of expiry, and so on. So, to maintain such process workflow should be attached.
To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.
Open any standard web browser and type the instance address.
Log in to the Service-Now instance using the credentials.
On the left-hand side in the search box, type
workflowand under Workflow, click on Workflow Editor.If you want to modify the process of existing module or application, then you can add your conditions to the existing module’s workflow. So let’s understand this by an example. Out of the box, service...