Book Image

ServiceNow Cookbook

By : Ashish Rudra Srivastava, Dustin Turner
Book Image

ServiceNow Cookbook

By: Ashish Rudra Srivastava, Dustin Turner

Overview of this book

ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we’ll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.
Table of Contents (14 chapters)
ServiceNow Cookbook
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface

Working with Field Watcher


Field  Watcher is a very efficient way to drill down troubleshooting to the form field level. With Field Watcher, you can view all the actions (UI policy, client script, business rules, and so on) which are being performed on the form.

Getting ready

To step through this recipe, you should have an active Service-Now instance and valid credentials with an admin role.

How to do it...

  1. Open any standard web browser and type the instance address.

  2. Log in to the instance using the credentials.

  3. Click on the settings icon, as shown here:

    Settings icon

  4. Now you will be able to see the following pop-up screen, where you need to go to the Developer tab and turn on JavaScript  Log  and  Field  Watcher, as shown here:

  5. Once the JavaScript  Log and Field  Watcher field is turned on, you will able to see the JavaScript  Log and Field  Watcher sections at the bottom of the page, as given here:

    Debug window

  6. Field  Watcher provides the functionality to view what component is exactly working on...