Book Image

FreeSWITCH 1.8

By : Anthony Minessale II, Giovanni Maruzzelli
Book Image

FreeSWITCH 1.8

By: Anthony Minessale II, Giovanni Maruzzelli

Overview of this book

FreeSWITCH is an open source telephony platform designed to facilitate the creation of voice and chat-driven products, scaling from a soft-phone to a PBX and even up to an enterprise-class soft-switch. This book introduces FreeSWITCH to IT professionals who want to build their own telephony system. This book starts with a brief introduction to the latest version of FreeSWITCH. We then move on to the fundamentals and the new features added in version 1.6, showing you how to set up a basic system so you can make and receive phone calls, make calls between extensions, and utilize basic PBX functionality. Once you have a basic system in place, we’ll show you how to add more and more functionalities to it. You’ll learn to deploy the features on the system using unique techniques and tips to make it work better. Also, there are changes in the security-related components, which will affect the content in the book, so we will make that intact with the latest version. There are new support libraries introduced, such as SQLite, OpenSS, and more, which will make FreeSWITCH more efficient and add more functions to it. We’ll cover these in the new edition to make it more appealing for you.
Table of Contents (23 chapters)
Title Page
Credits
About the Authors
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface

Lua scripting IVR Applications


The concept of an Automated Attendant or IVR is to answer an incoming call, then present some options for the caller to choose from via DTMFs, loop reading the menu while waiting for the caller to input their choice, execute the chosen option or tell the caller their input is wrong, and continue to loop until a timeout or a maximum number of loops is reached. Options can be as complex as desired, involving any kind of external interaction with databases, webservers, or other services. One form of option can be to gather a long string of DTMFs from the caller, for example, a numerical membership ID. Also, the caller must be able to jump from one menu to another containing different options, by choosing the appropriate option. Heck, you got the idea.

playAndGetDigits

The diva of IVRs in FreeSWITCH scripting is the Session object method playAndGetDigits (initial "p" letter is small cap, rest is camel case). She's the one all other things revolves around, like "Le...