Whenever we miss a functionality in Zendesk, our minds should wander off towards creating a custom app. Let's review a few app ideas without going into too much detail.
Zendesk tags are very useful. However, adding and removing tags can be a tricky process, known to be prone to error. Too easily can we remove or misspell a tag without noticing.
If adding and removing tags plays a part in your workflows, creating an app for it can make a huge difference.
We can use a simple HTML script to display two buttons on our layout:
Some CSS magic can add the final touches, making the buttons look less boring:
The end product is not very impressive. I will leave the final design touches to you:
Let's move on to the JavaScript part of the app. The structure would look something like this:
We start by listing our events and assigning a function to each one of them. The functions themselves are only placeholders outputting some text. After displaying our app and clicking...