Book Image

Mastering Zendesk

By : Cedric F. Jacob
Book Image

Mastering Zendesk

By: Cedric F. Jacob

Overview of this book

Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you’re a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment.
Table of Contents (17 chapters)
Mastering Zendesk
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface

Troubleshooting performance issues


We've all had this problem before. We need to get work done, but everything is way slower than usual. The occasional slowdown in performance plagues any online service available.

But why? Let's take a look at the possible causes and what we can do about them.

Zendesk status

Before we start investigating our system and/or annoying our network administrators, we should check whether Zendesk is aware of any issues on their side.

We can do that by visiting the following website: https://status.zendesk.com/.

Zendesk has many data centers all over the world. This is why we will have to enter our subdomain in order to review the status of our "Pod":

As soon as we have provided our subdomain, the website will display the current and past status for up to one week:

While the status report is divided into seven easy to understand categories, we can dig deeper by clicking on them:

We can also stay up to date about major service incidents by following the Twitter account...