Book Image

Zabbix: Enterprise Network Montioring Made Easy

By : Rihards Olups, Patrik Uytterhoeven, Andrea Dalle Vacche
Book Image

Zabbix: Enterprise Network Montioring Made Easy

By: Rihards Olups, Patrik Uytterhoeven, Andrea Dalle Vacche

Overview of this book

Nowadays, monitoring systems play a crucial role in any IT environment. They are extensively used to not only measure your system’s performance, but also to forecast capacity issues. This is where Zabbix, one of the most popular monitoring solutions for networks and applications, comes into the picture. With an efficient monitoring system in place, you’ll be able to foresee when your infrastructure runs under capacity and react accordingly. Due to the critical role a monitoring system plays, it is fundamental to implement it in the best way from its initial setup. This avoids misleading, confusing, or, even worse, false alarms that can disrupt an efficient and healthy IT department. This course is for administrators who are looking for an end-to-end monitoring solution. It will get you accustomed with the powerful monitoring solution, starting with installation and explaining the fundamentals of Zabbix. Moving on, we explore the complex functionalities of Zabbix in the form of enticing recipes. These recipes will help you to gain control of your infrastructure. You will be able to organize your data in the form of graphs and charts along with building intelligent triggers for monitoring your network proactively. Toward the end, you will gain expertise in monitoring your networks and applications using Zabbix. This Learning Path combines some of the best that Packt has to offer in one complete, curated package. It includes content from the following Packt products: Zabbix Network Monitoring-Second Edition Zabbix Cookbook Mastering Zabbix-Second Edition
Table of Contents (51 chapters)
Zabbix: Enterprise Network Montioring Made Easy
Zabbix: Enterprise Network Montioring Made Easy
Credits
Preface
6
Detecting Problems with Triggers
7
Acting upon Monitored Conditions
Bibliography
Index

Setting up RT to better integrate with Zabbix


The two basic elements of RT are tickets and queues. The function of a ticket is to keep track of the evolution of an issue. The basic workflow of the tracks' said evolution can be summarized in the following points:

  • A ticket is created with the first description of the problem

  • An operator takes ownership of the ticket and starts working on it

  • The evolution of the problem is recorded in the ticket's history

  • After the problem's resolution, the ticket is closed and archived

All of the ticket's metadata, from its creation date to the amount of time it took to close it, from the user who created it to the operator that worked on it, and so on, is recorded and grouped with all the other tickets' metadata in order to build statistics and calculate service-level agreements.

A queue, on the other hand, is a specific collection of tickets and a way to file new tickets under different categories. You can define different queues based on the different organization...