Book Image

Zabbix: Enterprise Network Montioring Made Easy

By : Rihards Olups, Patrik Uytterhoeven, Andrea Dalle Vacche
Book Image

Zabbix: Enterprise Network Montioring Made Easy

By: Rihards Olups, Patrik Uytterhoeven, Andrea Dalle Vacche

Overview of this book

Nowadays, monitoring systems play a crucial role in any IT environment. They are extensively used to not only measure your system’s performance, but also to forecast capacity issues. This is where Zabbix, one of the most popular monitoring solutions for networks and applications, comes into the picture. With an efficient monitoring system in place, you’ll be able to foresee when your infrastructure runs under capacity and react accordingly. Due to the critical role a monitoring system plays, it is fundamental to implement it in the best way from its initial setup. This avoids misleading, confusing, or, even worse, false alarms that can disrupt an efficient and healthy IT department. This course is for administrators who are looking for an end-to-end monitoring solution. It will get you accustomed with the powerful monitoring solution, starting with installation and explaining the fundamentals of Zabbix. Moving on, we explore the complex functionalities of Zabbix in the form of enticing recipes. These recipes will help you to gain control of your infrastructure. You will be able to organize your data in the form of graphs and charts along with building intelligent triggers for monitoring your network proactively. Toward the end, you will gain expertise in monitoring your networks and applications using Zabbix. This Learning Path combines some of the best that Packt has to offer in one complete, curated package. It includes content from the following Packt products: Zabbix Network Monitoring-Second Edition Zabbix Cookbook Mastering Zabbix-Second Edition
Table of Contents (51 chapters)
Zabbix: Enterprise Network Montioring Made Easy
Zabbix: Enterprise Network Montioring Made Easy
Credits
Preface
6
Detecting Problems with Triggers
7
Acting upon Monitored Conditions
Bibliography
Index

Setting up Zabbix to integrate with Request Tracker


Our goal is to define a Zabbix action step that, when executed, will:

  • Create a ticket with all the relevant event information

  • Link the ticket back to the Zabbix event that generated it

  • Acknowledge the event with a link to the ticket just created

While the first point can be covered with a simple e-mail action to RT, we need custom code to take care of the other two. The best way to do this is to define a new media type in Zabbix as a custom alert script. The script will do the following:

  • Take the action message

  • Parse it to extract relevant information

  • Create a ticket with all custom fields and link the referrals filled out

  • Get back the ticket ID

  • Write a link to the created ticket in the event's acknowledgment field

Before actually writing the script, let's create the media type and link it to a user (you can assign the media type to any user you want; the custom rt_tickets user has been used here, as shown in the following screenshot):

While linking...