Book Image

FreePBX 2.5 Powerful Telephony Solutions

By : Alex Robar
Book Image

FreePBX 2.5 Powerful Telephony Solutions

By: Alex Robar

Overview of this book

FreePBX is an easy-to-use GUI that controls and manages Asterisk. It gives you pre-programmed functionality accessible through user-friendly web interfaces that allows you to have a fully functional PBX pretty much straight away with no programming. With this book it's easy to master the many features of FreePBX, which will help you to save time and money as you set up your enterprise-class network. This book will guide you through these features to install, configure, and maintain a professional PBX with plenty of examples and screenshots. By the end of this book, you will have learned to create an enterprise-class VoIP PBX that features the stability and feature set of traditional telephony systems without the hefty price tag. This book will help its readers to roll out a robust, web-based, and inexpensive yet powerful telephony solution through the GUI. By following the practical examples in this book, you will learn how to install, configure, and manage an enterprise-class PBX using open source telephony tools Asterisk and FreePBX. From here on, this book takes a closer look at the open source telephony engine software, discussing a broad range of topics from how to build and deploy an enterprise-class VoIP PBX to creating VoIP trunks using SIP, IAX2, and ZAP technologies and setting up user extensions with voicemail. FreePBX 2.5 Powerful Telephony Solutions will introduce you to advanced options such as call routing, voicemail, and other calling features. Finally, this book will provide you with the relevant information to help you personalize and secure your PBX.
Table of Contents (20 chapters)
FreePBX 2.5 Powerful Telephony Solutions
Credits
About the Author
About the Reviewer
Preface
Voicemail.conf Options

IVR (Digital Receptionist)


An Interactive Voice Response (IVRs) system is often referred to as a digital receptionist. An IVR plays back a pre-recorded message to the caller that asks them to press various buttons on their telephone depending on which department or person they would like to speak with. The IVR system will then route the call accordingly.

FreePBX IVRs allow any digits to be defined as destinations (for example, pressing one might route to the sales ring group). A destination of t can also be defined to route the call if the IVR times out without receiving any input. A destination of i can be defined to route the call if the IVR receives invalid input.

In order to create an IVR, click on the IVR link in the navigation menu on the left as shown in the following screenshot:

The Digital Receptionist screen will appear with two configuration sections: IVR options and IVR destinations. The IVR options section has a dozen configurable options as shown in the following screenshot...