Voice prompts are played to a caller when the caller enters an IVR, a follow-me, a ring group, or anywhere else they might be prompted for input. The purpose of a prompt is to instruct the user what to do. This is usually something as simple as, "Thank you for calling Packt Publishing. Press 1 for sales, 2 for publishing, or an extension at any time."
FreePBX provides a simple method for recording new voice prompts right from a telephone handset.
To record a new script, click on the System Recordings link under the Internal Options & Configuration menu on the left as shown in the following screenshot:
Click on the Add Recording link in the menu on the right as shown in the following screenshot:
The Add Recording screen provides two methods to add system recordings to FreePBX:
Uploading existing audio files
Recording new audio files via a VoIP endpoint
Uploading an existing recording is done in the same way in which a static music...