Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Overview of this book

Open source telephony systems are making big waves in the communications industry. Moving your organization from a lab environment to production system can seem like a daunting and inherently risky proposition. Building Enterprise Ready Telephony Systems with sipXecs delivers proven techniques for deploying reliable and robust communications systems. Building Enterprise Ready Telephony Systems with sipXecs provides a guiding hand in planning, building and migrating a corporate communications system to the open source sipXecs SIP PBX platform. Following this step-by-step guide makes normally complex tasks, such as migrating your existing communication system to VOIP and deploying phones, easy. Imagine how good you'll feel when you have a complete, enterprise ready telephony system at work in your business. Planning a communications system for any size of network can seem an overwhelmingly complicated task. Deploying a robust and reliable communications system may seem even harder. This book will start by helping you understand the nuts and bolts of a Voice over IP Telephony system. The base knowledge gained is then built upon with system design and product selection. Soon you will be able to implement, utilize and maintain a communications system with sipXecs. Many screen-shots and diagrams help to illustrate and make simple what can otherwise be a complex undertaking. It's easy to build an enterprise ready telephony system when you follow this helpful, straightforward guide.
Table of Contents (17 chapters)
Building Enterprise-Ready Telephony Systems with sipXecs 4.0
Credits
About the Author
About the Reviewer
Preface
Glossary

Enabling the ACD Service


To enable the ACD Service on the sipXecs server, select the System menu and click on the Servers menu item. The following screen should be displayed showing the server name, IP address, and description:

Click on the PBX name hyperlink. This will display the following page that shows the details of the server along with what Server Roles are enabled (if the Services page is displayed, click on Configure in the lefthand side menu).

To enable the ACD services, place a check mark next to Call Center and click on OK near the bottom of the page. The Servers page will then be displayed as shown in the following screenshot:

Click on the checkbox beside the server name and click on the Send Profiles button to complete adding the ACD service. The Job Status page will be updated with a message when the ACD profile creation is completed.