Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Overview of this book

Open source telephony systems are making big waves in the communications industry. Moving your organization from a lab environment to production system can seem like a daunting and inherently risky proposition. Building Enterprise Ready Telephony Systems with sipXecs delivers proven techniques for deploying reliable and robust communications systems. Building Enterprise Ready Telephony Systems with sipXecs provides a guiding hand in planning, building and migrating a corporate communications system to the open source sipXecs SIP PBX platform. Following this step-by-step guide makes normally complex tasks, such as migrating your existing communication system to VOIP and deploying phones, easy. Imagine how good you'll feel when you have a complete, enterprise ready telephony system at work in your business. Planning a communications system for any size of network can seem an overwhelmingly complicated task. Deploying a robust and reliable communications system may seem even harder. This book will start by helping you understand the nuts and bolts of a Voice over IP Telephony system. The base knowledge gained is then built upon with system design and product selection. Soon you will be able to implement, utilize and maintain a communications system with sipXecs. Many screen-shots and diagrams help to illustrate and make simple what can otherwise be a complex undertaking. It's easy to build an enterprise ready telephony system when you follow this helpful, straightforward guide.
Table of Contents (17 chapters)
Building Enterprise-Ready Telephony Systems with sipXecs 4.0
Credits
About the Author
About the Reviewer
Preface
Glossary

Configuring the ACD Service


The ACD Service can be configured by selecting the ACD Call Center menu item under the Features menu. The ACD Servers page will be displayed showing the server name as seen here:

Clicking on the server name hyperlink reveals the ACD Server page as shown in the following screenshot:

The Show Advanced Settings hyperlink near the center of the page causes some advanced configuration options to be displayed. These settings, as shown in the following screenshot, typically do not need to be modified for most installations.

Create an ACD Queue

The ACD Queue configuration determines how calls are answered by the queue, what callers hear for announcements, how calls are handed out to agents of the queue and what happens when the call is completed. Any number of different queues can be configured to handle calls to individual departments differently.

Before beginning to configure the ACD Queues, refer to the information prepared in the planning phase from the ACD Queues section...