Sometimes we just need to call for help from those 'in the know' about the system. These are the experts on the sipx-user or sipx-dev forums. A system snapshot provides detailed logging and configuration information in a single file that can be transmitted to developers in such a case.
The Snapshot menu item is located in the Diagnostics menu. Clicking on the menu item will display the following page:
The following settings are available before a snapshot is created:
Credentials: This setting will include account credentials (passwords) in the snapshot package. Leave it unchecked to remove configuration passwords from the snapshot. Check only if diagnosing a particular problem requires that the real credential information needs to be included.
Device Profiles: This setting will include device profile files in the snapshot package. Leave it unchecked to exclude generated profiles from the snapshot. Any passwords or other confidential information in these files will be included...