Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Book Image

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Overview of this book

Open source telephony systems are making big waves in the communications industry. Moving your organization from a lab environment to production system can seem like a daunting and inherently risky proposition. Building Enterprise Ready Telephony Systems with sipXecs delivers proven techniques for deploying reliable and robust communications systems. Building Enterprise Ready Telephony Systems with sipXecs provides a guiding hand in planning, building and migrating a corporate communications system to the open source sipXecs SIP PBX platform. Following this step-by-step guide makes normally complex tasks, such as migrating your existing communication system to VOIP and deploying phones, easy. Imagine how good you'll feel when you have a complete, enterprise ready telephony system at work in your business. Planning a communications system for any size of network can seem an overwhelmingly complicated task. Deploying a robust and reliable communications system may seem even harder. This book will start by helping you understand the nuts and bolts of a Voice over IP Telephony system. The base knowledge gained is then built upon with system design and product selection. Soon you will be able to implement, utilize and maintain a communications system with sipXecs. Many screen-shots and diagrams help to illustrate and make simple what can otherwise be a complex undertaking. It's easy to build an enterprise ready telephony system when you follow this helpful, straightforward guide.
Table of Contents (17 chapters)
Building Enterprise-Ready Telephony Systems with sipXecs 4.0
Credits
About the Author
About the Reviewer
Preface
Glossary

Phantom users


Phantom users (phantoms) are user accounts on the system that don't really ever have phones logged into them. These phantoms can be used for general delivery voicemail mailboxes, for departmental control over an auto attendant, or for routing phone calls. Just as with regular uses, DIDs can also be assigned to phantom users for additional call routing functionality.

Live daytime attendant

One common use for phantoms is for handling the inbound routing of calls from gateways. Since there is no way from the system auto attendant to have calls routed to a live operator during the day, a routing phantom can be utilized to accomplish this task.

The following steps are required to make this work:

  1. 1. Create a new user account

  2. 2. Disable voicemail for the phantom user

  3. 3. Create a working day schedule in the user account

  4. 4. Set up forwarding on the user account to the answering extension during the working day schedule and an 'if no answer' route to the auto attendant dial plan entry

  5. 5. Configure...