Book Image

Asterisk 1.6

Book Image

Asterisk 1.6

Overview of this book

Asterisk is a powerful and flexible open source framework for building feature-rich telephony systems. As a Private Branch Exchange (PBX) which connects one or more telephones, and usually connects to one or more telephone lines, Asterisk offers very advanced features, including extension-to-extension calls, queues, ring groups, line trunking, call distribution, call detail rerecords, and call recording. This book will show you how to build a telephony system for your home or business using this open source application. 'Asterisk 1.6' takes you step-by-step through the process of installing and configuring Asterisk. It covers everything from establishing your deployment plan to creating a fully functional PBX solution. Through this book you will learn how to connect employees from all over the world as well as streamline your callers through Auto Attendants (IVR) and Ring Groups.This book is all you need to understand and use Asterisk to build the telephony system that meets your need. You will learn how to use the many features that Asterisk provides you with. It presents example configurations for using Asterisk in three different scenarios: for small and home offices, small businesses, and Hosted PBX. Over the course of ten chapters, this book introduces you to topics as diverse as Public Switched Telephony Network (PSTN), Voice over IP Connections (SIP / IAX), DAHDI, libpri, through to advanced call distribution, automated attendants, FreePBX, and asterCRM. With an engaging style and excellent way of presenting information, this book makes a complicated subject very easy to understand.
Table of Contents (15 chapters)
Asterisk 1.6
Credits
About the Authors
About the Reviewer
Preface

Asterisk scalability


As the Asterisk server is most likely highly critical to business, we want to ensure that restoring from backups rarely happens and in the event of losing a machine when an administrator isn't available, we have some sort of failover system in place. In order to achieve this, we apply redundancy and load-balancing techniques to ensure that our infrastructure has the resources to handle the data it needs to process.

In the event of a component failing, we would like to ensure that we don't lose services. Ideally, the users of the system should never know there was any failure and the administrator should get the failed system back online or replace it at the next convenient moment. This sort of forward planning is essential for maintaining a service that will be used as extensively as Asterisk often is.

Take the example of the 24-hour call center. If we have a business that relies on the telephony system in order to generate revenue, then the loss of that service is a...