Book Image

Asterisk 1.6

Book Image

Asterisk 1.6

Overview of this book

Asterisk is a powerful and flexible open source framework for building feature-rich telephony systems. As a Private Branch Exchange (PBX) which connects one or more telephones, and usually connects to one or more telephone lines, Asterisk offers very advanced features, including extension-to-extension calls, queues, ring groups, line trunking, call distribution, call detail rerecords, and call recording. This book will show you how to build a telephony system for your home or business using this open source application. 'Asterisk 1.6' takes you step-by-step through the process of installing and configuring Asterisk. It covers everything from establishing your deployment plan to creating a fully functional PBX solution. Through this book you will learn how to connect employees from all over the world as well as streamline your callers through Auto Attendants (IVR) and Ring Groups.This book is all you need to understand and use Asterisk to build the telephony system that meets your need. You will learn how to use the many features that Asterisk provides you with. It presents example configurations for using Asterisk in three different scenarios: for small and home offices, small businesses, and Hosted PBX. Over the course of ten chapters, this book introduces you to topics as diverse as Public Switched Telephony Network (PSTN), Voice over IP Connections (SIP / IAX), DAHDI, libpri, through to advanced call distribution, automated attendants, FreePBX, and asterCRM. With an engaging style and excellent way of presenting information, this book makes a complicated subject very easy to understand.
Table of Contents (15 chapters)
Asterisk 1.6
Credits
About the Authors
About the Reviewer
Preface

Legal concerns


Note

This is not legal advice. Only a qualified attorney can advise you on your particular situation.

It is very important to note that, just because we can monitor calls, doesn't mean we should, or even that it would be legal to do so. Many states in the United States of America are two-party or all-party states. This means that all parties to a conversation must know that a call is being recorded for it to be admissible in court.

More than that, there are privacy laws in place to protect everyone. Only a careful study of all applicable laws can tell us if we are in the clear. We should never record any phone calls until we have spoken to a lawyer.

For those of you hosting a PBX server, you might just want to play it safe and restrict call recording or monitoring. However, there are alternative solutions for those who wish to individually record conversations indepent of the Asterisk server. Counterpath softphone products such as X-Lite has a call recording option, which will...