As we have seen in this chapter, Asterisk gives us the power to:
Record call information (CDR)
Monitor conversations (ChanSpy)
Record the conversations themselves
The purpose of these capabilities is to provide us with options for using our system effectively. It is our responsibility to use these powers appropriately.
There is no point recording all calls if you are never going to use those recordings. Similarly, a database is an overkill if you have no real interest in your calling history.
However, there are many reasons to use these features. For instance, to produce reports or answer questions that other users or departments have regarding the telephone system. The users of the system will know more about what they will need in order to carry out their day-to-day duties, which is why we spend time figuring out exactly what they need early in the deployment plan—to ensure the system provides everything that is needed.