In Chapter 2, Basic PBX Configuration, we learned how to upload or record a phrase or voice prompt when configuring an IVR or auto-attendant. Let's imagine we have an incoming call (from a port or a DID) and we just want to display a voice announcement, such as a commercial promotion, a set of instructions, or an information update of any kind and then hang upon this call or send it to a group of extensions or an IVR. The PBX | Announcements menu provides us the ability to achieve this.

For example, we need to route incoming DID 6767 to the sales extension. Using the Announcements module, the caller can hear a phrase containing important information before routing his call to an operator.