Book Image

Elastix Unified Communications Server Cookbook

Book Image

Elastix Unified Communications Server Cookbook

Overview of this book

Table of Contents (24 chapters)
Elastix Unified Communications Server Cookbook
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Description and Use of the Most Well-known FreePBX Modules
Addon Market Module
Asterisk Essential Commands
Asterisk Gateway Interface Programming
Helpful Linux Commands
Index

Configuring queues for incoming calls


In this recipe, we will show how to configure a queue for receiving incoming calls. This setup is intended to assist the agents by displaying a script whenever a call arrives to the queue.

How to do it…

  1. Go to the Call Center | Ingoing Calls | Queue List menu.

  2. Click on the Show Filter link and then on Select Queue to add a queue to the module. Remember that any queue we'd like to use must be created in PBX | PBX Configuration | Queues.

  3. Select the desired queue and fill in the information in the Script area. This script could be a welcome message from the agent to the person calling our Call Center. The following image shows this setup:

  4. When we save the changes, we will be automatically redirected to the Queue List page. On this page, we can edit, activate, or deactivate a queue.