Clients is a comma-separated-values (CSV) file that contains a list of clients and their caller IDs. This module allows the system to display the caller ID of any incoming call to the queue.
When an incoming call reaches a queue, the Ingoing Calls module searches the database for any information related to the incoming caller ID. Although we cannot have information regarding all the incoming caller IDs, by using the Clients module, we can upload a list of our customers (for example) by using a CSV file (*.csv
) and display the information of any calling costumer to the agents in the Agent Console. We can download the existing list of contacts by clicking on the Download Contacts link.