Book Image

Cisco Unified Communications Manager 8: Expert Administration Cookbook

By : Tanner Ezell
Book Image

Cisco Unified Communications Manager 8: Expert Administration Cookbook

By: Tanner Ezell

Overview of this book

Cisco Unified Communications Manager (CUCM) is a software-based call-processing system developed by Cisco Systems. CUCM tracks all active VoIP network components; these include phones, gateways, conference bridges, transcoding resources, and voicemail boxes among others. This scalable, distributable, highly-available enterprise-class system delivers voice, video, mobility, and presence services. It connects up to 30,000 users of IP phones, media processing devices, VoIP gateways, mobile devices, and multimedia applications. With this cookbook you will learn all the important aspects of administering Cisco Unified Communications Manager. Cisco Unified Communications Manager 8: Expert Administration Cookbook is filled with many advanced recipes to effectively and efficiently configure and manage Cisco Unified Communications Manager. This book covers everything an administrator needs during and after Cisco Unified Communications Manager implementation. This practical cookbook contains detailed step-by-step instructions with clear and informative screenshots that cover all the important and advanced aspects of administering Cisco Unified Communications Manager. The book starts with introducing Call Routing and E.164. It then covers configuration and design information for the various call admission control technologies and Media Resources. The book also dives deep into troubleshooting, upgrades, disaster recovery, user management and much more.
Table of Contents (18 chapters)
Cisco Unified Communications Manager 8: Expert Administration Cookbook
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Index

Configuring custom alert actions


As mentioned in the previous recipe, the alert actions from the Trigger Alert Action drop-down specify the list of users who shall receive an alert e-mail.

Getting ready

This recipe continues from the end of the previous recipe.

How to do it…

To configure an alert action, perform the following:

  1. Starting from the Alert Properties: Email Notification window, next to Trigger Alert Action click Configure.

  2. The Alert Action window will open. To add a new alert action, click Add….

  3. The Action Configuration window will open.

  4. Specify a Name.

  5. Specify a Description of the action.

  6. Add a recipient by clicking Add.

  7. When the new window appears, enter an e-mail address in the Enter email/epage address field.

  8. Click Ok.

  9. Repeat this process for each recipient.

  10. Click Ok.

  11. The Alert Action window will now show the new action.

  12. Click Close

  13. The new alert action may now be assigned to alerts.

How it works…

By creating a new action alert, we can create, in effect, distribution lists for alerts. The action...