Knowledge management is an indispensable and strategic operational issue for companies today. Knowledge is one of the most important keys to making creative, intelligent, and useful products for the customer and is also needed to stay competitive. This is clearly not only for organizations but also for every individual. Each of us gains knowledge everyday, developing continuously and "selling" knowledge to our customers and to our company.

Modern information and communication technology has taken important steps to support the goals of today's knowledge-based enterprises. Although information technology only represents one of the components of knowledge management, it is definitely a not-to-be-missed success factor.

This topic of collaboration and communication at the technological level is the same for all the different technological companies, although it may be marketed in different forms. Whether it is Microsoft, Cisco, IBM, Google, Apple, or any other corporation who owns the...