For Microsoft's Lync server, there is an easy to use and cost-free Lync Server Developer Kit (SDK), Unified Communications Managed API (UCMA) – Lync and Speech Server API development package on Microsoft's website. In addition, the developer suite of tools such as Microsoft Visual Studio and even a telephone or face-to-face communication workflow can be designed in line with your business strategy to implement important steps such as enabling caller assignment to the next available employee.

More efficient custom extensions such as the Lync Automation API, Lync online meeting API, and Exchange Server Customization can be used to integrate the previously mentioned CRM or database applications or healthcare, customer care solutions, and many more line-of-business (LOB) applications in order to achieve a unified experience for end users.

The Microsoft Unified Communications suite offers intuitive and easy installation, integration, and administration for the IT...