In this chapter, we covered daily communication and collaboration within an organization, with business partners and customers. We also talked about the broad set of certified Lync devices that are available in different price ranges and the need for these devices in professional Lync 2013 implementation projects and client rollouts. Lync 2013 also offers the great advantage to add/extend functionalities through custom development with APIs like UCMA or UCWA. From Lync 2013 Persistent Chat to the extension of many communication capabilities onto any mobile platform, Lync 2013 offers great value for an organization and for business-relevant communication and collaboration.
We also went through several different real-life examples in this chapter that illustrated the importance of communication technology for an organization as well as for an individual. We would also see consumer type tools like Skype slowly evolving into a daily business communication platform with customers and...