Book Image

Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age

By : Daniel Jonathan Valik, Daniel Valik
Book Image

Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age

By: Daniel Jonathan Valik, Daniel Valik

Overview of this book

Table of Contents (16 chapters)
Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Free Chapter
1
Innovation of Communication and Information Technologies
Appendix A.
Index

Concluding remarks


The company Contoso is now prepared for the next stage of multimedia communication with employees, customers, and partners, possible extension to their customer care space and more importantly integration options with other LOB applications such as a full CRM desktop and other usage scenarios.

The scalability of the UC solution and the full, nomadic way of communication provides the company tremendous flexibility and a high ROI. Increased flexibility and satisfaction among employees also greatly helps in the hiring of new staff and to be innovative enough to attract the next generation of information workers for Contoso. This reference story demonstrated the innovation power of Contoso as compared to other competitors in the market and the early adoption of modern communication, collaboration. In the future, we might see the integration of social networking components inside the company.

Another important factor was to implement a company-wide standard for IT and Telecommunications...