Chapter 12
Report Findings and Recommendations
As discussed in Chapter 11, there are four major steps involved in analyzing test data and developing recommendations. These are:
1. Compile and summarize data.
2. Analyze data.
3. Develop findings and recommendations.
4. Produce the final report.
The last chapter discussed the first two items on the list above. This chapter shows you how best to produce a final report that thoroughly covers findings and recommendations.
What Is a Finding?
The results of a usability test are not merely tables of data and lists of issues. The results of a usability test comprise the discoveries made while observing real users performing realistic tasks using a product. Results document the data you collected and analyzed. Findings are inferences you and your team draw from the observations you have made along with analyzing the data.
Shape the Findings
By now you should have a pretty good start on understanding what the findings from the study are. As you...
