Book Image

Using CiviCRM - Second Edition

By : Hommel, Murray, P Shaughnessy
Book Image

Using CiviCRM - Second Edition

By: Hommel, Murray, P Shaughnessy

Overview of this book

CiviCRM provides a powerful toolbox of resources to help organizations manage relationships with constituents. It is free, open source, web-based, and geared specifically to meet the constituent relationship management needs of the not-for-profit sector. Beginning with broader questions about how your organization is structured, which existing workflows are critical to your operations, and the overarching purpose of a centralized CRM, the book proceeds step by step through configuring CiviCRM, understanding the choices when setting up the system, importing data, and exploring the breadth of tools available throughout the system. You will see how to best use this software to handle event registrations, accept and track contributions, manage paid and free memberships and subscriptions, segment contacts, send bulk e-mails with open and click-through tracking, manage outreach campaigns, and set up case management workflows that match your organization’s roles and rules. With specific emphasis on helping implementers ask the right questions, consider key principals when setting up the system, and understand usage through case studies and examples, the book comprehensively reviews the functionality of CiviCRM and the opportunities it provides. With this book, you can help your organization better achieve its mission as a charity, industry association, professional society, political advocacy group, community group, government agency, or other similar organization and position yourself to become a power user who efficiently and effectively navigates the system.
Table of Contents (16 chapters)
15
Index

The other side of the coin – applying for grants


Although the CiviGrant component is primarily intended for the grant administration process, presuming that the organization implementing CiviCRM is the grantor disseminating funds, it's worth noting that the grant tools can be adapted easily to manage your organization's applications for grants from other entities.

In this alternate case, the contact record you are working with is the grantor, rather than the grant applicant and potential grantee. You are using CiviGrant to track your application to the organization and subsequent communication transpiring over the course of the process.

Since the workflow is essentially identical, regardless of which direction you are coming from in the process, we simply need to alter the terminology throughout the interface to better communicate your role as a grant applicant. There are two ways this can be accomplished: by modifying the CiviCRM template files, or using the word replacement tool. As a general...