Book Image

Using CiviCRM - Second Edition

By : Hommel, Murray, P Shaughnessy
Book Image

Using CiviCRM - Second Edition

By: Hommel, Murray, P Shaughnessy

Overview of this book

CiviCRM provides a powerful toolbox of resources to help organizations manage relationships with constituents. It is free, open source, web-based, and geared specifically to meet the constituent relationship management needs of the not-for-profit sector. Beginning with broader questions about how your organization is structured, which existing workflows are critical to your operations, and the overarching purpose of a centralized CRM, the book proceeds step by step through configuring CiviCRM, understanding the choices when setting up the system, importing data, and exploring the breadth of tools available throughout the system. You will see how to best use this software to handle event registrations, accept and track contributions, manage paid and free memberships and subscriptions, segment contacts, send bulk e-mails with open and click-through tracking, manage outreach campaigns, and set up case management workflows that match your organization’s roles and rules. With specific emphasis on helping implementers ask the right questions, consider key principals when setting up the system, and understand usage through case studies and examples, the book comprehensively reviews the functionality of CiviCRM and the opportunities it provides. With this book, you can help your organization better achieve its mission as a charity, industry association, professional society, political advocacy group, community group, government agency, or other similar organization and position yourself to become a power user who efficiently and effectively navigates the system.
Table of Contents (16 chapters)
15
Index

Reporting


You can create contributions and pledges, manage existing records, conduct robust searches and take bulk action on the results; but how do you translate the wealth of data in the system into a meaningful report for organization leadership? How do you turn raw data into a story that tells people where the organization is and where it is headed? In this section, we will translate some of the search tools described previously into meaningful examples of how you might use them to extract important statistics and report summaries.

Counting prospects with Advanced Search

When trying to determine the number of prospects for different segments, you need to make sure to count contacts rather than contributions. For example, if you wanted to find the number of people who have given a donation between $100 and $500, you would not use Contributions | Find Contributions or Search | Find Contributions because either may return duplicate contact records if the contact has given more than one donation...