Book Image

Microsoft Dynamics CRM 2016 Customization - Second Edition

By : Nicolae Tarla
Book Image

Microsoft Dynamics CRM 2016 Customization - Second Edition

By: Nicolae Tarla

Overview of this book

Microsoft Dynamics CRM is a Microsoft solution to satisfy the various needs of customer relationship management and is already equipped to be flexible to meet the needs of businesses. With Microsoft Dynamics CRM 2016, many new features were added for social, marketing, sales, and integration with other tools. These features add many dimensions to customization. This book will not only showcase how CRM can be customized, but will also be your guide on how the latest advancements in Dynamics CRM 2016 can be used to benefit your business. You will learn how to enhance the functionality of Microsoft Dynamics CRM 2016 and use it to serve different businesses of various scales. You will see how to get ready to customize CRM and then quickly move on to grasp the CRM app structure, which will help you customize Dynamics CRM better. You will find out how to customize CRM for sales, service, marketing, and social. We’ll also show you how CRM 2016 can be seamlessly embedded into various productivity tools, and how to customize CRM for machine learning and contextual guidance. Finally, we’ll also cover the latest advancements in CRM’s mobile capabilities and its complete offline support so you can better customize it.
Table of Contents (13 chapters)
Microsoft Dynamics CRM 2016 Customization Second Edition
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface
Index

Global Data Center Locations for Dynamics CRM Online


Dynamics CRM Online is hosted at various locations in the world. Preview organizations can be created in all available locations, but features are sometimes rolled out on a schedule, in some locations faster than others.

The format of the Dynamics CRM Online Organization URL describes the data center location. As such, the standard format is as follows:

https://OrganizationName.crm[x].dynamics.com

The OrganizationName is the name you have selected for your online organization. This is customizable and is validated for uniqueness within the respective data center.

[x] represents a number. As of this writing, this number can be anywhere between 2, 4, 5, 6, 7, 9, or no number at all. This describes the global data center used to host your organization. The following table maps the data center to the URL format:

URLformat: crm[x].dynamics.com

Global data centre location

crm.dynamics.com

NAM

crm2.dynamics.com

SAM

crm4.dynamics.com

EMEA

crm5.dynamics.com

APAC

crm6.dynamics.com

OCE

crm7.dynamics.com

JPN

crm9.dynamics.com

GCC

Out of these global locations, usually the following get a preview and the new features first:

Organization

Global location

crm.dynamics.com

North America

crm4.dynamics.com

Europe, the Middle East, and Africa

crm5.dynamics.com

Asia-Pacific

New data centers are being added on a regular basis. At the time of writing, new data centers are being added in Europe and Canada, with others to follow as needed.

Some of the drivers behind adding these new data centers revolve around not only performance improvements, as a data center located closer to a customer will provide theoretically better performance, but also a need for privacy and localization of data. Strict legislation around data residency has a great impact on the selection of the deployment model by customers who are bound to store all data local to the country of operation.

In total, by the end of 2016, the plan is to have Dynamics CRM Online available in 105 markets. These markets (countries) will be served by data centers spread across five generic global regions.

These data centers share services between Dynamics CRM Online and other services such as Azure and Office 365.