Book Image

Mastering Salesforce CRM Administration

By : Rakesh Gupta
Book Image

Mastering Salesforce CRM Administration

By: Rakesh Gupta

Overview of this book

The book starts by refreshing your knowledge of common admin tasks. You will go over Lightning Experience and various security aspects. You will be shown how to implement territory management in your organization and make use of custom objects. From here, the book progresses to advanced configuration, data management, and data analytics before swiftly moving on to setting up advanced organization-wide features that affect the look and feel of the application. Extend the capabilities of your organization’s Salesforce implementation by optimizing and extending Sales Cloud, Salesforce1, and Service Cloud applications. This guide will equip you with the tools you need to build a successful career in Salesforce.
Table of Contents (20 chapters)
Mastering Salesforce CRM Administration
Credits
Foreword
About the Author
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Introduction to Territory Management


Territory Management is an account-sharing model that grants access to accounts based on the attributes of the accounts. It empowers your company to edifice your Salesforce data and business users the same way you manage your sales territories:

A territory is a collection of the account records and business users where the users have minimum read access to the accounts, irrespective of who owns the account records. By enabling territory settings, users can get read, read/write, or owner-like access to the accounts in that territory. Both users and accounts can exist in multiple territories. Salesforce allows you to add accounts manually to territories or define account assignment rules that assign accounts to territories for you. It also makes it possible to control users' access to the opportunities and cases related to the accounts in the territory, irrespective of who owns the records.

Salesforce's original Territory Management feature allowed you...