Book Image

Mastering Salesforce CRM Administration

By : Rakesh Gupta
Book Image

Mastering Salesforce CRM Administration

By: Rakesh Gupta

Overview of this book

The book starts by refreshing your knowledge of common admin tasks. You will go over Lightning Experience and various security aspects. You will be shown how to implement territory management in your organization and make use of custom objects. From here, the book progresses to advanced configuration, data management, and data analytics before swiftly moving on to setting up advanced organization-wide features that affect the look and feel of the application. Extend the capabilities of your organization’s Salesforce implementation by optimizing and extending Sales Cloud, Salesforce1, and Service Cloud applications. This guide will equip you with the tools you need to build a successful career in Salesforce.
Table of Contents (20 chapters)
Mastering Salesforce CRM Administration
Credits
Foreword
About the Author
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Different types of report formats


Salesforce allows us to generate reports on different predefined formats based on business requirement. Salesforce offers four different report formats that you can use. They are as follows:

  • Tabular

  • Summary

  • Matrix

  • Joined

Tabular report

You can use this type of report to display a row of records in a table without any subtotal. Let's start with a business use case.

Say David Guzman is working as System Administrator at Universal Containers. As part of day-to-day admin activity, he has received a requirement from the management to create a report to list all the accounts that have at least one order record and each order record must have at least one related activities record.

Perform the following steps to create a custom report for the preceding business requirement:

  1. Navigate to the  Reports tab and click on the New Report button.

  2. It will redirect you to a page where you have to select report types. In this case, select the Accounts with Order and Activities report...