Wanting to learn more about the customers of MVT, you decide to attend the weekly client status meeting. As you look around, you see that you are the only engineer here and everyone else is from the sales team. Johnny, the head of the MVT client management team, runs through a list of newly-signed on clients. Each time he reads off a name, a loud bell is rung. It seems like a strange custom to you, but the sales team is excitedly cheering each time the bell rings.
After the new client listing ends and the ringing in your ears stops, one of the sales team members asks Johnny, "When will the performance reports be generated faster? Clients are calling me everyday complaining about the inability to see their positions and profits and losses during the trading day. It's embarrassing that we do not have this kind of transparency, and we will lose business because of this." You realize that the report in question is a PDF that can be downloaded via the...